FAQ

  1.  PUSH THE NEXT AND UP BUTTON AT THE SAME TIME.
  2. THE DISPLAY WILL CHANGE AND TELL YOU THE HARDNESS LEVEL.
  3. USE THE UP AND DOWN ARROWS TO INCREASE OR DECREASE YOUR HARDNESS.
  4. CONTINUE TO PUSH NEXT UNTIL YOU GET TO TIME. IF IT FLASHES C L STOP AND IT WILL ADJUST.

ALWAYS TURN YOUR SYSTEMS TO BYPASS BEFORE FLUSHING YOUR WELL WITH BLEACH. THAT HAPPENS WHEN YOU TURN THE RED KNOWS TOWARDS EACH OTHER. YOU CAN SHOCK YOUR WELL BY ADDING 1 QUART OF BLEACH TO 4 GALLOONS OF WATER. LEAVE THE MACHINE IN BYPASS MODE FOR 24 HOURS. IT IS SAFE TO TURN YOUR SYSTEM BACK ON.  YOU MAY WANT TO DO THIS AS A YEARLY MAINTENANCE.

THESE UNITS ARE GUARANTEED TO LAST FOR A MILLION GALLONS OF WATER WITHOUT ANY MAINTENANCE. IN ESSESSENCE THEY HAVE A 40 YEAR LIFETIME WARRANTY WITH ONE EXCEPTION. EVERY 15 YEARS THE SPACER STACK AND 2 RUBBER SEALS NEED REPLACING. ALSO, IF YOU RUN IT OVER, FIRE, THEFT ETC THAT IS NOT COVERED. COST FOR PARTS IS MINIMAL AND TAKES 45 MINUTES TO REPLACE.

THE RESIN HAS A LIFETIME WARRANTY AND IS NOT EXPECTED TO FAIL.

SILVERSHIELD IS EXPECTED TO FAIL AFTER 125,000 GALLONS OF WATER USAGE OR ABOUT 3.5 YEARS.  SILVERSHIELD IS USED TO REMOVE THE CHLORINE & CHLORAMINE ADDED TO YOUR CITY WATER SUPPLY TO GET RID OF BACTERIA. WITH SILVERSHIELD ,YOU WILL NOT BE GETTING DISINFECTANTS NOR BACTERIA IN YOUR HOMES WATER SOURCE. 

SMART DIGITAL CONTROL COUNTS YOUR WATER USAGE AND CONTROLS YOUR SILVERSHIELD USAGE. IT HAS A BATTERY BACK UP IF THE POWER GOES OUT. CONTROLS THE DOUBLE BACK WASH AND THE LIMITED SALT TO DISPOSE OF CALCIUM AND MAGNESIUM TO PROVIDE SOFT CLEAN WATER. THE IGEN WILL FLASH OUR NUMBER 208-202-4021 WHEN IT IS TIME TO CHANGE THE SILVERSHIELD.

THE COST TO HAVE CLEAN WATER IS ABOUT .003 PER GALLON TO REPLACE THE SILVERSHIELD. ELEVEN CENTS A MONTH TO RUN THE UNIT. ALOT CHEAPER THAN BUYING BOTTLED WATER.

THE CLEANEST AND BEST SALT TO USE IS A SOFT PELLET. YOU CAN USE CRYSTALS BUT IT IS DIRTIER BUT IT WON'T HURT THE UNIT. KEEP YOUR DRY BRINE TANK ABOVE THE HALF WAY MARK. I LIKE TO CHECK MINE THE FIRST OF EVERY MONTH. IF YOU LET THE SALT RUN OUT YOU CAN RESET THE UNIT, SEE BELOW.

IT COSTS .11 A DAY. IF THE POWER GOES OUT THERE IS A BACK UP BATTERY AND WHEN THE POWER COMES BACK ON THERE IS NOTHING FOR YOU TO DO. IT WILL CONTINUE TO COUNT YOUR GALLONS OF WATER CONSUMED.

THERE IS A MANUAL THAT WILL TELL YOU EVERYTHING AND ALSO YOU WILL HAVE YOUR WARRANTY WITHIN THE MANUAL. 

THE MACHINE WILL COUNT YOUR WATER USAGE AND THEN REGENERATE AND CLEAN AT THE PROPER INTERVALS. THIS IS PRESET FOR 2 AM OR AROUND EVERY 20 DAYS UNLESS YOU USE AN EXCESSIVE AMOUNT OF WATER AND THEN IT WILL AUTOMATICALLY REGENERATE OR BACKWASH AND CLEAN YOUR SYSTEM FROM CONTAMINANTS.

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